Warranty
- HANASIS CO., LTD. will provide warranty policy and process like below.
- RMA Process
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Repair Time / Turn Around Time (TAT)
HANASIS CO., LTD. shall provide a response notice within two (2) working days after receiving the RMA return from customer.
Warranty repair or replacement shall be ready for shipping within ten (10) working days after confirming the receipt of defective unit(s).
Out of warranty repair shall be finished after customer confirms and approves the proforma invoice (PI) for the RMA charge.
For large quantity returns, HANASIS CO., LTD. shall confirm the repair time separately.
- Please ship the defect product to an authorized “HANASIS CO., LTD. service center" with a description including serial number attached on the interface.
- All returned products as “Defective” will be tested by HANASIS CO., LTD.
- Repaired or replaced products shall be warranted for the balance of the original warranty period.
- D.O.A will be replaced into new one.
- Repair Warranty
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HANASIS CO., LTD. provides repair warranty for the repaired part or system：For In-Warranty or DOA products or parts: till the end of normal warranty period(3 years, as of P.O issue date)
*NOTE: In case that problem is on client’s mistake, minimum cost can be happened.
Multiple Repairs
HANASIS CO., LTD. shall be responsible for repair without any charge if repaired products or parts which exhibit the same failure caused by the same component within three (1) months after the date of shipment (by HANASIS CO., LTD.). - General Warranty
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HANASIS CO., LTD. provides the product general warranty from the date of shipment from HANASIS CO., LTD. to Buyer.
For any non-conforming or defect caused by HANASIS CO., LTD. found within the general warranty validation period, HANASIS CO., LTD. shall provide depot repair or replacement without material and labor charge. - DOA Warranty
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In addition to general warranty, HANASIS CO., LTD. also offers DOA warranty. For any non-conforming or defect caused by HANASIS CO., LTD.
Found within thirty (30) calendar days from the date of invoice issue from M-S cash drawer to Buyer, HANASIS CO., LTD. shall be responsible for repair without material and labor charge. - R.M.A contact information
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1) South Korea(H.Q)
→ 17, Saneop-ro 155beon-gil, Gwonseon-gu, Suwon-si, Gyeonggi-do, 16648, South Korea
Tel : +82 70 4732 5264 / Fax : +82 31 297 4381
2) U.S.A
→ 5516 Boulder Highway 2e, Las Vegas, NV 89122, USA
Tel : +1 647 554 3998
3) Canada
→ 1671 Flint Rd, North York, ON M3J 2S2, Canada
Tel : +1 647 554 3998
